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ECM wins for customer service, sustainability and community integration

Emaar Community Management has always stood out for its best practices and efficient community management methods and this was evident at recent awards and forums held in Dubai, underlining our continuous efforts and commitment to making our customers feel good and happy. Listed below are titles we won at regional and international awards.


Winner - Client Relationship Management at the International Business Excellence Awards

ECM emerged winner in the Client Relationship Management Category at the International Business Excellence (IBX) Awards 2017. The prestigious IBX Awards recognise business excellence from around the world and drew participants from large corporate organisations such as MESH, AXS, Juma Al Majid, Emirates NBD, Mashreq Bank, Du, RAK BANK, DHL Express, Deutsche Telekom AG, Turkcell, Saudi Telecommunication Company and many others.


We were judged and rated on different parameters such as Business Rationale and Context, Strategic Planning and Involvement of Key Stakeholders, Innovation and Creativity, Effective Implementation, Outstanding Change Delivered, Business Impact and Results Achieved. Through a combination of effective communication, world-class customer service, prompt response mechanisms, dynamic platforms such as community portals, integrated community management system (ICMS) and our methods of community engagement, we proved once again that our practices matched and surpassed international standards.


Winner – Best Sustainability Initiative of the Year at the Facilities Management Middle East Awards

ECM was announced the winner of the Best Sustainability Initiative of the Year at the Facilities Management Middle East (fmME) Awards 2017. The fmME Awards recognised and rewarded individual excellence, corporate prowess, sustainable efforts, and exemplary FM service delivery, drawing several participants from across the Middle East. We were judged and rated on efforts to reduce our carbon footprint through corporate social responsibility, energy and water reduction, recycling and procurement practices. ECM’s effective and successful campaigns on Recycling, Say NO to car washing, LEDs, Green Bill, Say NO to Damas and Trap-Neuter-Return combined with sustainable day-to-day operations demonstrated the positive contributions made to our communities and our resident’s positive living experience as a whole.


Winner - Best Overall Integrated Community at the Urban Community Development ME Forum

ECM was recognised for having the Best Overall Integrated Lifestyle Community at the Urban Community Development Middle East Forum. The international forum was held over two days of panel discussions, awards and networking at The Meydan Hotel on 15 and 16 May 2017.


The forum organised by the International Quality and Productivity Centre (IQPC) covered topics such as the roles and responsibilities of community maintenance, urban connectivity and permeability, planning resilient and sustainable communities in the Middle East and the future of urban communities.