our journey

Growing from strength to strength

Emaar Community Management LLC (ECM) is an award-winning division of the Emaar Group

ECM began as a department of just three staff members in 2005 – the initial brief being to hand over the communities we’d built and to manage any minor ‘snagging’ issues! Since then, it would be true to say our scope of work has expanded exponentially. We’ve learned a lot along the way and can now boast an international team of highly qualified experts, who bring their experience and qualifications from all over the world.


From those three original staff members, who are now part of our senior team, ECM has become a leader in its field and the first and only organisation outside the USA to become an Accredited Association Management Company® (AAMC®), part of a truly elite group with the most prestigious certification in the industry, from the US-based Community Associations Institute (CAI). In addition, two of those original three, became the first Certified Managers of Community Associations (CMCA) property development professionals in the Middle East and Asia in 2008 when they were certified by the US-based National Board of Certification for Community Association Managers (NBC-CAM). This underscores our quest for international best practices in community management.


Today we can still take care of those snagging issues, if that’s what’s required, but we now have the capacity to manage every aspect of a community – from setting up owners associations and advocacy, to educating our residents about sustainability and holding community events. Our parent company, Emaar, has built some of the world’s finest and most exceptional buildings – and ECM follows on to increase their asset value with world-class knowledge and service. We’ve built a reputation second to none and we strive to become even better – our next goal is to take our scope of expertise further still, both within the GCC and internationally.




TIMELINE


    • ECM department formed
    • Owners committees set up for the first time in the UAE



    • Introduction of unique concept of neighbourhood events for residents



    • Concepts of Master Community and cost allocation developed



    • ECM Managers are first to be certified in Middle East and Asia as CMCA professionals



    • ECM embarks on adopting sustainable living solutions. Introduces recycling programmes, results in 15% less waste to landfills.



    • Introduction of Clean Up Campaigns for communities



    • ISO 9001:2008 – first community management company in the region to receive this accreditation
    • Member of ECM team receives Rising Star Award in USA



    • Facilities Management Middle East Awards; winner for Best Sustainability Initiative of the Year
    • First organisation dedicated to community management in the UAE to be awarded ISO 14001:2015, also accredited with ISO 50001:2011
    • Senior Director attains P-CAM and Large Scale Manager title – first in region



    • Facilities Management Middle East Awards finalist
    • ECM becomes an Accredited Association Management Company (AAMC)
    • ECM Sustainability Committee formed
    • Now managing 32,000 units



    • Green Facilities Management Company of the Year, EGBC
    • CSR finalist in Medium-Size Enterprise, Arabia CSR Awards
    • Major partner, UAE Green Festival 2014
    • Finalist, Education & Development Initiative, FMME Awards 2014
    • Finalist, Sustainability Initiative, FMME Awards 2014



    • Finalist, Green Facility Management Organization of the Year, EGBC 2015 Awards
    • Winner, Client Relationship Management category, Gulf Customer Experience Awards 2015
    • Launched Integrated Community Management System (ICMS), customised software to facilitate operational cost-efficiency and higher customer satisfaction
    • Launched advanced community
      e-services and portals
    • Finalist, Sustainability Intiative, FMME Awards 2015
    • Finalist, Education & Development Initiative, FMME Awards 2015



    • Winner, Client Relationship Management category, International Business Excellence Awards 2016
    • Runner Up, Real Estate and Construction category, International Business Excellence Awards 2016



    • Winner, Best Overall Integrated Community, Urban Community Development ME Forum
    • Winner, Best Sustainability Initiative of the Year, FMME Awards
    • Winner, Client Relationship Management, IBX Awards
    • Winner, Best Real Estate Portal, Gulf Real Estate Awards
    • Winner, Best Facility Management Firm, Gulf Real Estate Awards
    • Runner Up, Best Owner’s Association Management Firm, Gulf Real Estate Awards
    • Runner Up, Happiest Community, Gulf Real Estate Awards