We witnessed an absolute working harmony and complete transparencies between SABA, OA members and ECM in all aspects of building management; while ECM’s displayed an excellent process, cooperative & result oriented attitude and approach to business.
Our Customer Contact Centre answers thousands of telephone calls and emails from residents about a huge variety of topics. We also receive lots of great testimonials ― the following pages show a few of our favourites
"ECM took over the management of our development – MarinaScape – from the original developer, Trident, some two years ago. They faced a huge task turning around a badly managed site, and handling many legacy issues – over and above dealing with the day to day issues every development faces. In particular, in times of genuine crisis, we saw the resources that ECM can and did mobilise at very short notice. I would really like to thank ECM for sticking with it. Marinascape is now a vastly nicer place to live in."
Mounir Barakat, Dubai Marina+
“Organising cricket and football tournaments, desert safaris, dhow cruise dinners, community specific events – and the list goes on. This is what makes Emaar Community Management special. Besides the routine community management work, where they have out-performed their competitors, ECM ensures that not only are they able to improve the quality of the lives of residents, but they get the residents involved in extracurricular activities, which brings about harmony and excitement too.
“With regards our Fairways community, the innovative ideas and methods suggested by the ECM team helped the Interim Board to improve the standard of living of residents, and has enabled us to save a lot of money, so that every year for the last four years, we’ve seen a reduction in the management fee. The team’s style of involving the board in all major decision making is highly appreciated and this has brought about a high level of trust as well as goodwill amongst the various stakeholders. I wish the ECM team the very best and I’m sure they will achieve new heights as Emaar expands its portfolio within and beyond Dubai.”
Chairman of The Fairways, The Greens & Views
“Over the years the IB had received significant co-operation from ECM in controlling the cost of running the Tanaro building, managing the Community Service Fee and incorporating the needs of the community. The management of the building for the Interim Board has been an education – although having backgrounds in running businesses or even construction, the members were never trained on how to act as members of a community association. Of course, there is always room for improvement and the IB has been demanding, but ECM has patiently responded each time.
“In conclusion, in comparison with many other Community Management organisations, ECM-run buildings are considered to be the best run facilities. The buildings are clean, security is high and supporting facilities are all up and running. ECM also makes the effort to bring the community together by having social events and gatherings where children as well as grown-ups can come and enjoy a few hours in a safe and controlled environment.
“The feeling of community is very high in The Greens and this is to a large extent due to the efforts of the ECM staff members and their continuous efforts to make that happen.”
Dr Shapour Mehrkar-Asl
Chairman of Tanaro Interim Board
“When I moved to Turia, I loved waking up to the beautiful date trees and the nicely manicured garden that my balcony faces. It was and still is amazing to hear the little fountains and see the beautiful lake and walking trails mere steps from our back door.
“We love the park and pool facing the lake, which give a feeling of space; and we are blessed with an impeccably maintained community, which our housekeeping team diligently keep clean and our security guards dutifully secure. The community also understands the needs of the residents, by organising movie nights and community parties to help us get to know each other.
“But, what really sets Turia apart is that we are truly a melting point of cultures and nationalities that live together with love and respect.”
A resident, who wishes to remain unnamed+
“It gives me immense pleasure to write that Emaar Community Management has done and is doing a great job at Arabian Ranches. I have been a resident of Palmera 2 since 2008 and have seen Team ECM working towards the safety, security, luxury and wellbeing of the residents here. The various communities inside Arabian Ranches are well maintained at all times so as to give residents a comfortable and peaceful place in which to live.
“I wish ECM the very best and particularly appreciate the environment-related issues that they have taken up over the past few months / years.”