Home maintenance

Yes, service providers are allowed to enter the premises of the community on the condition that they comply with the community rules.

Contact alterations@emaar.ae for details of paint codes.

No, you do not need to seek permission.

Yes. Please log on to eservice.emaar.com and log your request.

If the trees are common property, it is the responsibility of the community manager. However, if they are within your garden, you are responsible for their maintenance whether you are the owner or tenant.

No, the common property may not be used permanently by any individual.

For any changes to your villa or back garden, you must first seek permission from Emaar. Please log on to eservice.emaar.com and log your request. All trees must be planted at least 1.5 metres away from villa boundary walls and Conocarpus lancifolius (Damas) trees are NOT permitted.

If the tree is in the common area, we will instruct our landscaping service provider to prune the overgrown branch. However, if the issue is pertaining to your neighbours’ property, we recommend you speak to them to request their gardener trims the plants.If you need assistance, contact ECM at communities@ecm.ae and we can issue them a notice to request they prune the overgrown plant(s).

The shrubs and trees within your property must be maintained as per the community rules.

Your gardener is responsible for collecting and properly disposing of landscaping waste and debris from your garden and this should be included in your private maintenance contract. However, small quantities of landscaping waste, neatly bundled and placed inside your garbage bin, will be collected with household waste.

If the shrubs are in the common area, they are under the jurisdiction of the community manager and are maintained by the appointed landscaping team. These plants must be trimmed to a specific standard to protect the overall design and aesthetics of the community.

The shrubs and trees planted in the common area belong to the community manager as a whole and no changes may be made by individual owners. This protects the overall design and aesthetics of the community.

All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed and the trees will be maintained as per the approved standard.

Many of the trees in the community periodically shed leaves and/or flowers throughout the year as part of their natural growth cycle. All common area trees are under the jurisdiction of the community manager and the overall landscaping design and aesthetics must be preserved, therefore removal is not possible. However, any encroaching branches will be trimmed.

Yes! We hear and see horror story after horror story from residents who’ve faced major problems caused by Damas trees. The trees are not at all suitable for use in villa gardens and we encourage you to replace them with suitable replacements.

The trees in Dubai Hills Estate are periodically treated with a copper sulfate-based fungicide targeting fungal infections. This is neither paint, nor permanent, and the coating will wear away with time.

Please report the leak and approximate location to our team by contacting 800 EMAAR (36227).

Deciduous trees, those which shed their leaves annually, are unusual in Dubai, and as a result, our hotline lights up with inquiries each spring as the Delonix regia trees in community streetscapes turn bare. The trees are not dying; they are simply shedding their leaves.Once the warmer weather hits, they will burst into flame-coloured blossoms before re-growing their leaves. Many of the other trees used in the streetscape become yellow-ish and partially shed their leaves this time of year as well – this is normal too, and if you look closely you will see new leaf growth.