These FAQs have been put together to provide a quick reference for some of the most common topics you might be interested in knowing about your community.
Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions/links to get an answer.
Our top 10 questions are based on statistics taken from our customer happiness centre, so hopefully that’s the best place for you to start looking.
Yes. You must ensure all members of your household staff are sponsored by you or that they are hired through a professional agency. According to local law, a person can only work for you as a maid or another household staff member, if he/she is sponsored by you OR if you hire the services of an individual through a reputable agency.You cannot employ a person on someone else’s sponsorship, even if they obtain a NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by the local authorities. Refer to the household staff factsheet for more information.
You may contact our service provider, Dulsco Waste Management on 04 340 4660. Refer to the garbage collection schedule for more details.
We request you to maintain caution when washing your carport or vehicles and please do not use excessive amounts of water – all hoses must have a cut-off valve. Please also limit the use of harsh or corrosive cleaning agents as they play a major role in causing damage to the roads and pathways as well as being harmful to the environment.No water run-off should be observed from your property into the common area—whether from washing your car, carport, or terrace area. If you do clean your carport or car, please sweep up any dust, sand, or dirt from the area first and dispose of it in your dustbin before you begin washing (staff should use a bucket and cloth to wash cars or a broom to clean carports and terraces).
Under no circumstances may your vehicle be washed in the common area of the community. Refer to the car washing guidelines for more details.
Yes, there is a 24/7 security helpdesk available at Dubai Hills Estate. For any concerns, you may contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple).
Please refer to the community rules, which state that private functions of no more than eight guests can be held at the park nearest to the unit of the homeowner/resident hosting the event. For larger numbers of guests, residents must first obtain permission from the community manager.Please email communities@ecm.ae to tell us details of the date, time, venue, and the number of guests. We encourage you to contact ECM at least one week in advance of your intended event. While planning your gathering please note that there are no electrical power outlets in any of our community parks.
Kindly note that we are unable to exclusively reserve any area of the community for parties or gatherings. Please adhere to the following guidelines when enjoying the common area facilities:
• Please do not conduct any activities that may disturb other residents.
• Do not use inflatable play items or any equipment that requires the use of power extensions.
• The serving of alcohol or related items is prohibited at all times.
• Children (under 16 years of age) must be under adult(s) supervision at all times – neither ECM nor the service provider will be liable for any unfortunate accidents or claims.
• The area should be cleaned and all personal belongings/party materials/items removed.
• You will also be liable to pay for any damage to the premises and a notice of violation may be issued.
• Neither ECM nor our service provider will be held responsible for the loss of any personal effects.
• Parking on pavements, gardens, or any lawn area, and anywhere that obstructs a pedestrian’s right of way or access to a villa, is strictly prohibited.
• Violating vehicles will be towed away at the vehicle owner’s expense.ECM/security possesses the complete authority to halt any activity, which does not adhere to the above guidelines and does not comply with the master community rules.
Our budgeting team considers the following aspects when calculating the community service fee (CSF):
Historical expenses
We evaluate actual expense trends from the previous year based on individual cost items. Depending upon the operational plan, we decide whether or not to include them again in the following year’s budget.
Resource allocation on site
We periodically review resources on-site to find ways of improving performance by employing new technology and operational methods based on international best practices.
Service provider contracts
By regularly reviewing service provider contracts, we can evaluate key areas of improvement such as performance and cost savings.
Capital asset evaluation (maintenance, repair, and replacements)
Capital assets that are no longer under the manufacturer’s warranty are regularly reviewed for major maintenance or replacement.
Provision for doubtful debts
This amount allows for the setting aside of a small portion of CSF collections as a provision in case certain receivables are required to be written off in the future.
Surplus/deficit adjustment from previous years
Finally, any surpluses or deficits from previous years are brought into consideration during the determination of the CSF rate for the current year.
No. Please contact ECM at 800 EMAAR (36227).
You may contact community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple), 24 hours a day or involve the local authorities for further escalation.
Visitors’ parking is for the short term only, after which, cars may be tagged and towed at the owner’s expense. For visitors who wish to park for longer periods, please contact the community security on 056 404 5792 (Sidra 1, Mulberry, Acacia) or 056 206 9842 (Hills Grove, Hills View, Parkways, Fairways, Maple).
